Returns & Exchange Policy
Last Updated: October 2026
At Kurrent Hub, customer satisfaction is important to us. We want you to receive the right product in the right condition. If there is an issue with your order, our team is here to help.
1. Exchange Eligibility
An exchange may be requested in the following situations:
- Wrong model or variant received
- Wrong product received
- Product received damaged or defective
- Product has a manufacturing issue
The product must be unused, unopened and in its original condition, with its original packaging and accessories where applicable.
2. Model / Variant Exchange
If you receive the wrong model or variant, or the item is not compatible with your device, you may contact us to request an exchange.
Model or variant exchange is subject to availability of the required model/variant.
Customers should contact Kurrent Hub as soon as possible after receiving the order.
3. Wrong or Damaged Product
If you receive a product different from what you ordered, or the product arrives damaged or defective, please contact us promptly.
We may ask you to provide clear photos or videos of the product and packaging so our team can verify the issue.
After verification, we will guide you through the exchange or resolution process.
4. Return & Exchange Time
Return or exchange requests should be submitted within 7 days of receiving the order.
Requests made after this period may not be accepted.
5. Products That Cannot Be Returned or Exchanged
For hygiene and product-safety reasons, we may not accept products that are:
- Used, opened or activated
- Damaged after delivery
- Altered or modified
- Missing original packaging
- Damaged due to customer misuse
- Returned without prior approval
6. Exchange Process
To request an exchange:
Step 1: Contact Kurrent Hub through WhatsApp or phone.
Step 2: Provide your order details and explain the issue.
Step 3: Send photos/videos if requested by our team.
Step 4: Once approved, our team will provide the next instructions for the exchange.
7. Exchange Delivery Charges
If the issue is caused by Kurrent Hub, such as receiving the wrong or defective product, we will assist with the applicable exchange delivery arrangements.
For model/variant exchanges or customer preference-based exchanges, applicable delivery charges may be the customer’s responsibility.
8. Refunds
Refunds are only applicable where a refund is approved by Kurrent Hub.
If an order cannot be fulfilled because the product is unavailable or another issue occurs on our side, we will discuss the available resolution with the customer.
9. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return/exchange process.
10. Important Note
Please check your product model, compatibility, product details and order information carefully before placing your order.
Kurrent Hub reserves the right to review each return or exchange request individually to prevent misuse of the policy.
11. Contact Us
For returns and exchanges, contact us:
Kurrent Hub
Phone / WhatsApp: 03280053153
Email: kurrenthub@gmail.com
Address: 22S Model Town, Lahore